How we provide our programs and services
In Gear Australia are passionate about providing the highest quality driver education programs in Australia.
Our terms and conditions ensure that our valued customers are fully informed on the basis of how we provide these services.
All In Gear Australia Instructors are bound by a professional code of conduct.
Your instructor will be courteous, polite, tidy and punctual.
They will always behave in a professional and ethical manner at all times.
Our ride will be fully insured for driver education, well maintained, clean and tidy.
Standard equipment in all In Gear Australia’s Rides include dual controls, additional mirrors, first aid kit, dry powder fire extinguisher and safety triangles.
At all times our Instructors will fully comply with any regulatory Codes of Practice and all applicable Road Law and Regulations.
All materials are provided for educational purposes only and are fully protected by copyright, pursuant to the terms of the Copyright Act 1968 (C’wth).
Clients must hold a current, valid driving licence (learner, provisional or full), at all times.
You must have your drivers licence with you at all times when undertaking any practical driving lessons with In Gear Australia. Your licence must be produced as requested by In Gear Australia.
Where clients are required to wear glasses as a condition of their licence (learner, provisional or full) these must also be worn at all times.
Failure to comply with either of these requirements will result in the forfeit of the lesson.
Payments for all programs and services must be made prior to program commencement.
Clients will receive a formal written confirmation of enrolment acceptance once full payment has been received by In Gear Australia.
Payment by Credit and/or Debit Card attracts a 2% fee.
Refunds (Programs, Lessons and Driving Assessments)
Where written notice is provided five (5) working days or more prior to the practical lesson or driving assessment commencement- a full refund is provided.
Where written notice is provided less than five (5) working days and greater than two (2) working days prior to the practical lesson commencement or driving assessment - a refund of 50% of the course fees are provided.
Where written notice is provided less than two (2) working days prior to the practical lesson commencement or driving assessment - no refund will be provided.
Enrolments can be transferred to another eligible learner prior to the commencement of the practical driving lessons, where the new learner is picked up at the same location.
In Gear Australia has a zero tolerance approach to illicit drugs, alcohol and smoking.
Safety is of utmost importance when teaching learners how to develop smarter, safer driving skills on our roads.
In Gear Australia reserves the right to conduct random drug and alcohol testing to clients prior to the commencement of a practical lesson.
If you are, or if In Gear Australia Instructor’s suspect you are under the influence of drugs and/or alcohol, the lesson will not commence.
In this event you will forfeit the lesson.
In Gear Australia will terminate a practical driving lesson if a client smokes during the lesson.
Clients will be returned to their pick up point and forfeit the remainder of the lesson.
For safety, learners must wear enclosed footwear. Thongs are not permitted.
Clients must also take note of any medication they are taking that may affect their ability to drive safely and advise In Gear Australia accordingly before undertaking any practical lesson.
Clients are advised to be punctual for their lesson appointments.
In Gear Australia will wait for a maximum of 15 minutes before a scheduled lesson is abandoned and forfeited.
A reciprocal waiting time is necessary if In Gear Australia is delayed due to unforeseen circumstances.
Any lesson time lost as a result of this will be made up by In Gear Australia either at the end of the scheduled lesson time if possible or at a later date.
Any such shortfall will be recorded in the learner progress reports provided at the conclusion of the lesson.
Where a learner does not attend a scheduled lesson with less than 24 hours notice, this will be classed as a no-show appointment.
Where a learner has had one or more no-show’s, In Gear Australia reserve the right to request payment in advance prior to services being continued.
In Gear Australia reserves the right to impose a learner forfeit a lesson due to their:
In the instance where a practical lesson has been forfeited by the learner, In Gear Australia will provide a written explanation to the learner why the lesson has been forfeited and detail the revised impact on their driver education program.
Where the total number of lessons in a package have been completed, either through attendance and/or forfeiture, In Gear Australia reserves the right to charge for additional practical training lessons on a casual basis, if required by the learner.
Driving tests will be booked by In Gear Australia in collaboration with the client.
Driving test bookings will be made a minimum of two (2) weeks in advance from the date of booking.
Due to the limited availability of test appointments with the regulator, In Gear Australia reserves the right to re-schedule your existing practical driving lessons for other clients, where they have booked a practical driving test with the regulator.
Remember, you will have a practical test too.
Changes to existing lesson bookings as a result of this will be notified immediately.
In Gear Australia will contact clients via phone or email and reschedule a mutually convenient time for their lesson.
If you decide to book your driving test by yourself and wish to use In Gear Australia’s vehicle, you must confirm the availability of our vehicle with In Gear Australia prior to the final confirmation of the practical test, otherwise a vehicle can not be guaranteed.
In Gear Australia reserves the right to withhold the use of our vehicle if you have not successfully completed a minimum of three (3) casual driving lessons, or where In Gear Australia advises in our capacity as professional and experienced Driving Instructors that we feel you are not fully prepared to successfully complete the practical driving test.
Where In Gear Australia books a practical driving assessment for you, the test fees are all inclusive of 1.5 hours of vehicle hire. This ensures that you receive some refresher training, prior to undertaking the practical driving test and have sufficient time to complete the test to meet the licensing standards being assessed.
In Gear Australia will only facilitate the practical driving test where our vehicles are used.
In the interests of customer and public safety, In Gear Australia reserves the right to withhold the use of the vehicle for the test if, in our opinion, you have not fully met all the requirements of your nominated program or have not developed sufficient competency to meet the licensing standards being assessed.
Where you, the client, cancel or postpone your practical driving test with the regulator, In Gear Australia requires a minimum of five working days notice. Any refunds owed are provided to clients in line with our Refund Policy detailed in these terms and conditions.
In Gear Australia will not be held responsible for the cancellation or rescheduling of your practical driving test by the regulator, for whatever reason.
Is valid where learners successfully complete all requirements of their nominated program.
This includes attending and completing all scheduled practical driving lessons.
Where learners do not pass their first practical driving test, In Gear Australia will pay the licence testing fees for one additional regulatory practical test and provide additional training as required, to prepare them for the second re-test.
Where learners fail to pass their practical driving test a second time, clients are wholly responsible for paying any additional regulator testing and licensing fees.
If a client has failed their practical driving test twice, In Gear Australia reserves the right to charge for additional practical driver training lessons on a casual basis.
In the event of a complaint or grievance, in the first instance, all effort must be made to resolve the problem directly with your In Gear Australia Instructor.
Where you feel you are unable to address your concerns with an In Gear Australia Instructor, please at your earliest opportunity document your compliant and grievance and email: firstname.lastname@example.org
In Gear Australia will respond within 24 hours of receiving your correspondence.
Our aim at all times is to work with good faith, empathy and understanding to find a suitable resolution to any complaint or grievance experienced by our valued clients.
All complaints or grievances are recorded in In Gear Australia’s Business Improvement Register. The register is reviewed to continuously improve the quality or our programs and services offered.
In Gear Australia adheres to the Australian Privacy Principles that are derived from the Privacy Act 1998 (C’wth).
Personal information is only obtained directly from you in order to provide you with the highest quality driver education programs and outstanding customer service possible.
In Gear Australia ensures that the information you provide us remains private and is used only for the purpose you agree to.
In Gear Australia will not reveal, disclose, sell, distribute, rent, licence, share or pass your personal information on to a third party, without your express written permission, unless required by law.
You are encouraged to contact In Gear Australia to inform us of any changes to your personal details.
We may use your email address to advise you of any enhancement or changes to any of our programs and services.
It is our policy to only email marketing material to customers who give us permission to do so. By agreeing to these Terms and Conditions you give us this permission.